Find the order
Order number, purchase date and selected product finish.
After-sales service
Product help does not end at checkout.
Share the order details and what you are seeing. The Laxe team will help identify the right next step.
Show the issue
A clear optional photo can reduce back-and-forth.
Pause installation
If a fault is visible, do not install the item before contacting us.
After-sales service
Let us inspect the issue with you.
Share the order and product details below. Clear photos help the team understand the issue before responding.
What happens next
Requests are reviewed by the Laxe team. Return shipping instructions are normally sent within 48 hours.