Returns & exchanges
Start with the item. We will guide the return.
Request authorisation before sending anything back. This protects the item, your order and the time needed to resolve it properly.
Before submitting
Keep the item unused and installation-free.
Proof of purchase
Have the order number or purchase record ready.
Original condition
Keep packaging, fittings and included parts together.
Clear photographs
Add a photo if the item arrived damaged or appears faulty.
Return authorisation
Tell us what needs to come back.
Submit this form before returning an item. The Laxe team will review the request and email the correct return instructions.
What happens next
Requests are reviewed by the Laxe team. Return shipping instructions are normally sent within 48 hours.