About this policy
This policy explains how Laxe AU (“Laxe”, “we”, “us” or “our”) manages personal information when you browse our website, buy from us, create a Shopify customer account, visit our Yennora showroom or contact our team.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we handle personal information in accordance with them. You may browse much of the website without identifying yourself, although we need certain details to provide orders, accounts or support.
Information we collect
Depending on how you interact with Laxe, we may collect:
- your name, email, telephone number, delivery and billing address;
- customer account details and authentication information managed through Shopify;
- order, product, payment-status, delivery, return and communication history;
- information in enquiries, forms, reviews, photographs or documents you submit;
- technical information such as IP address, browser, device, pages viewed and website interactions; and
- marketing preferences and records of consent or unsubscribe requests.
Please do not send sensitive information unless it is genuinely required and we have asked for it.
How information is collected
We collect information directly from you at checkout, through customer accounts, enquiry and service forms, newsletter sign-up, telephone, email and showroom interactions. Some technical information is collected automatically through cookies, local storage and similar technologies.
We may also receive relevant information from Shopify and providers involved in payments, fraud prevention, delivery or customer support.
How we use information
We use personal information where reasonably necessary to:
- provide products, process payments, fulfil orders and organise delivery;
- operate carts, accounts, order history and customer service;
- manage returns, refunds, warranties and after-sales requests;
- respond to questions and provide product or project guidance;
- protect the store, customers and transactions from fraud or misuse;
- maintain and improve our website, range and services;
- send marketing where you have consented or where otherwise permitted; and
- meet legal, tax, accounting and regulatory obligations.
Marketing choices
If you subscribe, we may send product news, offers or design content. Electronic marketing will identify Laxe and provide a functional way to unsubscribe. You can opt out at any time using the unsubscribe facility or by emailing info@laxe.com.au.
Service messages about an order, account, safety issue or requested support are not marketing and may still be sent where necessary.
Storage, security and retention
We use reasonable administrative, technical and physical safeguards designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Payments are completed through Shopify’s checkout and its available payment providers; Laxe does not receive your complete card number.
We retain information for as long as needed for the purpose collected, to manage a continuing account or transaction, and to meet legal and record-keeping duties. When no longer required, information is deleted, destroyed or de-identified where reasonable.
Access, correction and complaints
You may ask to access or correct personal information we hold about you. We may need to verify your identity and may refuse or limit access where the law permits, in which case we will explain why where required.
To make a privacy request or complaint, email info@laxe.com.au. Please include enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.