Check eligibility
Choose a product and ask which care options apply.
Care & protection plans
Extra support for the pieces that matter.
Optional care plans are available for selected products. The fee, duration, inclusions and exclusions are confirmed in writing before purchase.
How it works
Extra support, explained before you buy.
A Laxe care plan is an optional paid support agreement for an eligible product. It sits alongside the manufacturer warranty and your Australian Consumer Law rights.
Review the terms
Confirm the fee, duration, inclusions and exclusions in writing.
Link the purchase
The selected plan is connected to the matching product and order.
Terms are confirmed before payment
The plan is linked to an eligible product
Warranty and consumer rights remain separate
Product care options
Choose the right level of support
Essential Care
Practical support for an individual eligible product.
Best for: One eligible fixture or fitting
- Care and maintenance guidance
- Product issue triage
- A plan record linked to your purchase
Pricing: individually quoted
Check eligibilityExtended Care
More responsive support for products that need ongoing attention.
Best for: Higher-use or more complex products
- Everything in Essential Care
- Priority after-sales assessment
- Parts and service coordination where available
Pricing: individually quoted
Check eligibilityComplete Room Care
Coordinated support for selected multi-product bathroom projects.
Best for: A coordinated bathroom purchase
- One support record for eligible room purchases
- Coordinated product guidance
- Dedicated project follow-up from the Laxe team
Pricing: individually quoted
Check eligibilityClear pricing before purchase
How your care-plan price is worked out.
Care plans are quoted for the actual product and support requested. They are not a flat fee added automatically at checkout.
You receive the total fee, plan period, inclusions and exclusions in writing. Nothing is charged until you agree.
Product value and type
The product price, category and servicing complexity help determine the appropriate level of cover.
Length of support
The requested support period affects the quote. Available durations are confirmed for the selected product.
One piece or a room
A single eligible item is assessed differently from a coordinated group of products purchased for one room.
Support included
Pricing reflects the agreed guidance, assessment and coordination services. Any limits are stated before purchase.
1. Request a quote
Tell us the product and the support you need.
2. Review the terms
Check the price, duration, coverage and exclusions.
3. Link it to the order
Once accepted, the plan is recorded against the eligible purchase.
Important to know
Care plans add support. They do not reduce your existing rights.
Your existing protection stays
Manufacturer warranties and rights under Australian Consumer Law remain separate from an optional care plan.
Eligibility is product-specific
Not every product or issue will qualify. The team confirms eligibility before offering a plan.
Written terms control the plan
Coverage, limits, exclusions, duration and the support process are supplied before payment.
Help starts with your order
Keep the order number and product details available whenever you request assistance.
Care & protection
Ask about long-term product support.
Tell us which piece you are considering and the team will confirm plan availability, coverage and the applicable fee.
What happens next
Requests are reviewed by the Laxe team. Return shipping instructions are normally sent within 48 hours.